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Office of Information Technology

The Information Technology (IT) Department is committed to delivering strategic leadership, innovative technology solutions, and comprehensive support to all City agencies and departments. Our mission is to empower each department with the tools and resources necessary to achieve their objectives and effectively serve the community.

We provide a wide range of dependable technology services that City staff rely on for daily operations, technical support, and long-term planning. Our team ensures that systems are secure, scalable, and aligned with the City's evolving needs.

  • Department Home

  • We proudly support a diverse array of departments across the city, each with unique and complex application requirements, including but not limited to:
  • City Hall
    ▪ Assessor
    ▪ Auditor
    ▪ Community Development
    ▪ Conservation Commission
    ▪ Collector
    ▪ City Clerk
    ▪ Finance
    ▪ Human Resources
    ▪ Mayor's Office
    ▪ Inspectors
    ▪ Health
    ▪ Purchasing
    ▪ Retirement
    ▪ Treasurer
    ▪ Water/Sewer Billings
    ▪ Security
    ▪ Veterans Services
  • Other Departments/Bussinesses
    ▪ Department of Public Works (DPW)
    ▪ Parks, Recreation, and Forestry
    ▪ North Shore Children's Museum
    ▪ Fire (Headquarters & 4 Stations)
    ▪ The Meadow Golf Course
    ▪ McVann O'Keefe Skating Rink
    ▪ Brooksby Farm
    ▪ Tillies Farm
    ▪ Facilities Management
    ▪ Cemetery

  • Beyond departmental operations, the IT Department plays a vital role in supporting public meetings and events held at City Hall. We provide the necessary infrastructure and technical expertise for:
  • ▪ Seamless presentations
  • ▪ Live streaming
  • ▪ Digital engagement tools

  • Our department is focused on driving digital transformation across City operations. We work collaboratively with departments to:
  • ▪ Streamline workflows
  • ▪ Enhance service delivery
  • ▪ Improve operational efficiency
  • We stay ahead of emerging technological trends to ensure the city is well-prepared for future challenges and opportunities.

  • We also provide essential support for security camera technology by managing the underlying network infrastructure, ensuring cybersecurity, handling data storage and management, and facilitating the integration of advanced analytics for improved safety and security across City operations.
  • Organizational Chart
Frank Nguyen
Director
Peter Benavides
Assistant Director
Scott West
IT Specialist
Webmaster
Reece Panek
Network Admin
Database Specialist
Justin Sousa
IT Network Technician
AV Specialist